“Doing the Right Thing” is at the core of our bill review operation for Review Med. Our philosophy is to process a bill appropriately the first time so that all parties only touch a bill one time. We work to determine client expectations early in our client relationships and develop methods to establish and measure satisfaction based on these expectations. With our expert service come exceptional results, we pride ourselves on getting the best savings for our customer while meeting stringent performance objectives. Our customer service philosophy is that business is earned every day. We commit to:
- A response to client requests within 24 hours
- Keeping open lines of communication at the level that makes the most sense with no restrictions
- Proving the effectiveness of our services and demonstrating a return on investment
- Optimize Savings
- Agreed upon turn-around-time
Review Med’s Bill Review process is one of the cornerstones of our total cost-containment programs. We employ technically trained bill auditors all with 17+ years…
Our AuditEdge™ program encompasses both specialty bill review and negotiations for high dollar medical bills on workers’ compensation bills…
All of our systems are integrated. We communicate information at the claim level via a shared notes system. Bill review history as well as current data is captured…
Disability Management Services
Workers’ compensation and liability claims are time consuming and complex, with numerous participants – employers, employees, medical providers, claims administrators and more – who must remain engaged, involved and informed. Review Med offers national coverage to “bridge the gap” for an injured worker and ensures that appropriate treatment, support and case resolution are efficient and cost effective.
Each Review Med employee signs a confidentiality agreement that states they will maintain confidentiality of all medical records, injured employee information, and all things pertaining to any case we receive. In addition, Licensed Registered Nurses and Certified Rehabilitation Counselors are legally bound by a code of ethics that requires confidentiality of medical records and patient’s/claimant’s information.
Our processes and standards set us apart from the crowd. We focus on customer service and provide all services on an individualized basis to meet our clients needs. Our successes prove we are the leader in providing disability management services.
Medical Case Management
Registered Nurse Field Case Managers proactively oversee medical treatment of injured workers and interact with all involved to ensure appropriate, cost effective care…
Vocational Case Management
Review Med has Master’s level Vocational Rehabilitation Counselors on staff. We only assign vocational referrals to these credentialed case managers and not to nurses…
Life Care Plan / Cost Projections
Review Med only utilizes certified life care planners to complete Life Care Plans. Life Care Plans are used to determine the lifetime medical costs involved in a serious injury…
The Review Med panel includes highly respected medical professionals who maintain active clinical practices in addition to providing peer reviews and expert testimony…
Peer/Medical Record Review
Clinical excellence is a longstanding mainstay at Review Med. Key to these efforts is Review Med’s in-house credentialing and quality assurance program, physician qualifications process, a growing panel of board certified…